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Agent Duties

DESCRIPTION OF AGENT DUTIES AND RELATIONSHIPS

Before you begin working with any real estate agent, you should know who the agent represents in the transaction. Every listing agreement,
buyer agency agreement or other agreement for brokerage services in a real estate sales transaction in North Carolina must contain this
“Description of Agent Duties and Relationships” [N.C. Real Estate Commission Rule 21 NCAC 58A.0104(c), eff. 7/1/95]. Real estate agents should
carefully review this information with you prior to entering into any agency agreement.
 
AGENT’S DUTIES
When you contract with a real estate firm to act as your agent in a real estate transaction, the agent must help you obtain the best price and
terms possible, whether you are the buyer or seller. The agent owes you the duty to:
Safeguard and account for any money handled for you.
Be loyal and follow reasonable and lawful instructions.
Act with reasonable skill, care, and diligence.
Disclose to you any information which might influence you decision to buy or sell.
Even if the agent does not represent you, the agent must still be fair and honest and disclose to you all “material facts” which the agent knows
or reasonably should know. A fact is “material” if it relates to defects or other conditions affecting the property, or if it may influence your
decision to buy or sell. This does not require a seller’s agent to disclose to the buyer the minimum amount the seller will accept, nor does it
require a buyer’s agent to disclose to the seller the maximum price the buyer will pay.
 
AGENTS WORKING WITH SELLERS
A seller can enter in a “listing agreement” with a real estate firm authorizing the firm and its agent(s) to represent the seller in finding a buyer
for his property. The listing agreement should state what the seller will pay the listing firm for its services, and it may require the seller to pay
the firm no matter who finds the buyer.
The listing firm may belong to a listing service to expose the seller’s property to other agents who are members of the service. Some of those
agents may be working with buyers as buyer’s agents; others will be working with buyers but still representing the sellers’ interests as an agent
or “subagent”. When the buyer’s agents and seller’s subagents desire to share in the commission the seller pays to the listing firm, the listing
agent may share the commission with the seller’s permission.
 
AGENTS WORKING WITH BUYERS
A buyer may contract with an agent or firm to represent him (as a buyer’s agent) or may work with an agent or firm that represents the seller
(as a seller’s agent or subagent). All parties in the transaction should find out at the beginning who the agent working with the buyer
represents.
If a buyer wants a buyer’s agent to represent him in purchasing a property, the buyer should enter into a “buyer agency agreement” with the
agent. The buyer agency agreement should state how the buyer’s agent will be paid. Unless some other arrangement is made which is
satisfactory to the parties, the buyer’s agent will be paid by the buyer. Many buyer agency agreements will also obligate the buyer to pay the
buyer’s agent no matter who finds the property that the buyer purchases.
A buyer may decide to work with a firm that is acting as agent for the seller (a seller’s agent or subagent). If a buyer does not enter into a buyer
agency agreement with the firm that shows him properties, that firm and its agents will show the buyer properties as an agent or subagent
working on the seller’s behalf. Such a firm represents the seller (not the buyer) and must disclose that fact to the buyer.
A seller’s agent or subagent must still treat the buyer fairly and honestly and disclose to the buyer all material facts which the agent knows or
reasonably should know. The seller’s agent typically will be paid by the seller. If the agent is acting as agent for the seller, the buyer should be
careful not to give the agent any information that the buyer does not want the seller to know.
 
DUAL AGENTS
A real estate agent or firm may represent more than one party in the same transaction only with the knowledge and consent of all parties for
whom the agent acts. “Dual Agency” is most likely to occur when a buyer represented by a buyer’s agent wants to purchase a property listed
by that agent’s firm. A dual agent must carefully explain to each party that the agent and the agent’s firm are also acting for the other party.
In any dual agency situation, the agent must obtain a written agreement from the parties which fully describes the obligations of the agent
and the agent’s firm to each of them.

Disclaimer
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